TERMS & CONDITIONS
Terms and Conditions
Please note that none of the products sold on our website are intended to diagnose, treat, cure, or prevent any disease or condition. All products on our website are not sold for human consumption and are for incense or ethnobotanical research purposes only. You must be 21 years of age to purchase any products on this website.
Our products are not sold to minors. To make any purchases from our site, you must be 21 years or older.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2020, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
This site may contain links to other sites on the Internet that are owned and operated by third parties. By using our site, you acknowledge that we’re not responsible for the operation of or content located on or through any such site.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, payment information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to the Optima Hemp site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Optima Hemp site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use “cookies” to keep track of your current shopping session to personalize your experience, and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Order Acceptance Policy
Your electronic receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Our store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Kratora signs them or not. We reserve the right to make changes to this site and these conditions at any time.
Multiple Product Orders
For orders containing multiple products, we will make every attempt to ship all products at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
We will ship your product as it becomes available. Most orders received before 3 PM PST Monday through Friday will ship the same day provided the product ordered is in stock. Orders received after 3:00 PM PST Monday through Friday will be shipped on the next day. We do not process or ship orders on holidays. You may cancel your order at any time prior to shipping.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Additionally, if for any reason you are not satisfied with our products, you may return them within 30 days of delivery for a full refund. Items should be returned in their original product packaging and need to be at least 75% of the original volume. You are responsible for shipping charges to return the product in these instances.
Most orders received before 3 PM EST Monday through Friday, and before 1 PM EST on Saturday, will ship the same day provided the product ordered is in stock. Orders received after 3:00 PM EST Monday through Friday will be shipped on the next day. We do not process or ship orders on weekends or holidays.
For more information on our shipping options and expected delivery times, please see our Shipping and Returns page.
Our store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. If your payment has already been received by us for the purchase and your order is canceled, our store shall immediately issue a refund in the amount of the incorrect price.